1. Are all items authentic from "Sole-UP.com” ?
All of the items from "Sole-UP.com” are guaranteed 100% authentic. No variants or no fakes.

2. What payment methods will "Sole-UP.com” accept ?
Currently "Sole-UP.com aka Ming Hoh International LTD” accept payment via Credit Card / Bank Wire and Western Union / Money Gram.

3. What is the refund /exchange policy under "Sole-UP.com” ?
All sales are final from "Sole-UP.com” No returns or exchanges unless wrong items or wrong sizes being sent.
All pre-order sneakers will be ship in 48hrs after the retails release date and no refund will be accepted once the order is confirmed unless Sole-UP run out of stock.

4. Do I need to pay any custom/import taxes when the item arrived from "Sole-UP.com” ?
"Sole-UP.com” will mark the package’s value at a fair lower amount and ship it as a gift to avoid custom duties. However, "Sole-UP.com” will have NO control over actions taken by any customs department.

5. How can I track my order from "Sole-UP.com” ?
After the item is shipped from "Sole-UP.com” our shipping department will provide the tracking info with the tracking number to our customers within 48-72 hours by email. Customer can track their package online under mentioned shipping company.

6. Does "Sole-UP.com” accept bulk purchase order ?
Yes, for some styles, we do offer buyer bulk purchases, interested parties can contact us at contact us from our web store email.

7. Will "Sole-UP.com” use double box when ship out my orders ?
Yes, we always double box on every package orders without extra service charges.

8. How long will the shipment take and which shipping company / mail service will "Sole-UP.com” use ?
Sneakers :
For all orders from "Sole-UP.com” all packages take 5-9 business day for delivery and ship by EMS Speed Post / DHL / UPS / FedEX / TNT.

For all orders from "Sole-UP.com” all package will take 9-18 business days for delivery and ship by Hong Kong Registered Air Parcel Mail.

Still have question, no worry !!
Feel free to contact us.
Air Jordan Tee Jeans Jordan GS LeBron James Zoom Kobe Air Foamposite Zoom KD Nike Basketball Nike Dunk Nike Air Force 1 Nike Air Max
OK Cancel